The success of the tourism industry relies on a skilled and motivated workforce. RTO3 is committed to addressing labor gaps, supporting professional development, and promoting diversity in the sector.

Key Activities:

Training Programs: Delivering workshops and certifications focused on customer service, leadership, and technical skills.

Youth Engagement: Partnering with schools and colleges to introduce students to tourism careers and offer experiential learning opportunities.

Inclusivity, Diversity, Equity and Accessibility: Advocating for equitable hiring practices that reflect the region’s rich cultural heritage.

Research and Planning: Identifying workforce trends and aligning strategies with future industry needs.

Retention Strategies: Helping businesses implement practices to retain talent and foster supportive work environments.

Why It Matters

A strong workforce ensures exceptional visitor experiences, supports local economies, and sustains the growth of the region’s tourism industry

Get Involved

For more information about our Industry Training and Workforce Development initiatives or to learn how you can get involved, explore our various Learning Opportunities pages, review our content in the Resource Library, or contact Aiden Eng, Manager, Marketing & Communications who is supporting Angelica Seraj, Manager, Industry Relations & Partnerships, in her absence.